rental terms & conditions

how long is my rental term?

Our standard rental period is 2 days, allowing ample time for your event.

Extended rental periods may be arranged upon request, subject to availability and additional rental fees.

Please contact Cerámica in advance if you require a longer rental period, and we’ll be happy to discuss your needs.

Is there a minimum rental order?

Our minimum rental order is $300, excluding applicable fees and taxes.

Smaller orders may be accommodated on a case-by-case basis, subject to availability and Cerámica’s discretion.

Please contact us to discuss your requirements, and we’ll be happy to explore the options available.

Wear & Tear and Damage Policy

At Cerámica, we take pride in offering carefully curated dinnerware collections, maintained to the highest standards for every occasion.

A mandatory 6% wear-and-tear fee is applied to the total dinnerware rental amount. This fee accounts for normal wear associated with the handling, transportation, and use of our collections.

The wear-and-tear fee does not constitute damage insurance and does not cover breakage, loss, or damage beyond normal wear and tear.

Clients are responsible for the replacement cost of any items returned broken, missing, or damaged beyond normal wear and tear, including chips, cracks, or other damage that renders an item unsuitable for future rental.

All returned items are inspected by Cerámica following each rental. Any applicable replacement charges will be communicated to the client and invoiced separately.

By confirming a rental order, clients acknowledge and agree to these terms.

What happens if the venue or event staff damages rental items?

While we understand that multiple vendors and event staff may be involved in handling our collections, the client named on the rental agreement remains responsible for all rented items throughout the rental period.

This responsibility extends to any loss, breakage, or damage caused by venues, caterers, event planners, staffing agencies, or other third parties handling Cerámica’s dinnerware.

Any broken, missing, or damaged items beyond normal wear and tear will be subject to applicable replacement charges, regardless of who was responsible for the damage.

what are your payment terms?

A 50% deposit is required to confirm your reservation and secure your selected Cerámica collection for your event date.

The remaining balance is due 7 business days prior to the scheduled delivery date.

All orders must be paid in full before delivery.

can I cancel my order?

We understand that plans can change. At Cerámica, we aim to offer flexibility while ensuring our collections are reserved and available for your special occasion.

For cancellations made more than 10 business days before the scheduled delivery date, your deposit will be converted into a credit toward a future rental, valid for one year from the date of cancellation.

For cancellations made 10 business days or fewer before the scheduled delivery date, the deposit is non-refundable and will be forfeited.

All cancellations must be submitted in writing to Cerámica.

do you offer delivery & pick up?

Yes, Cerámica offers delivery and pickup services for your convenience. Additional fees may apply depending on the location and requirements of your event.

During the rental period, clients are responsible for ensuring all items are stored securely and handled with care. Following the event, all dinnerware must be properly repacked in its original packaging and made ready for collection.

Responsibility for the rented items, including any loss or damage, remains with the client until they have been collected and loaded into Cerámica’s delivery vehicle.

Do I need to clean the items after use?

No need to worry about washing up! Cerámica takes care of all professional cleaning and sanitizing after your event.

We simply ask that any leftover food be scraped from plates and flatware, and all liquids be emptied from glassware before repacking. A light rinse is appreciated, but washing is not required.

If your rental includes linens, please ensure they are free of food debris and kept dry to prevent staining or damage.

All rental items must be carefully repacked in their original packaging and ready for collection at the agreed-upon pickup time.

What forms of payment do you accept?

For your convenience, Cerámica accepts payment by Interac e-Transfer or credit card.

Interac e-Transfer: Payments can be sent to sales@ceramicaonline.ca. No security question or password is required. Please include your invoice or quotation number in the message field to help us identify your payment.

Credit Card: We offer secure online credit card payments through our invoicing system. A payment link will be provided with your invoice.

Please note that credit card payments are subject to an additional processing fee of 2.9%, which will add prior to payment.